customer service

Our site employs the latest version of SSL (Secure Socket Layer) Technology to encrypt your credit card number prior to transmission over the Internet. Some Web browsers and some firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.

How to tell that your browser is secure
To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured.

Your Surroundingsflowers.com password
Your password is your key to your personal information on Surroundingsflowers.com - including your account information, your order information, calendar, address book, and favorites page. Please keep this in a safe, secure place and do not share your password with others. If you should forget your password, we can email it to your account's email address.

Your Privacy
At Surroundings Flowers we are committed to respecting the privacy rights of our customers and all visitors to our web site. We have taken great care to insure that none of your privacy rights are ever violated and that we can provide you with a unique and secure online shopping experience.

We only collect and store your personal information when you create an account on Surroundingsflowers.com. When creating an account we ask for your first and last name, your e-mail address, a password, your company name, address and phone numbers including day phone and evening phone, and mobile numbers. We may use your name and address for our own mailing list. You may request to be removed from our mailing list at info@surroundingsflowers.com.

We will also gather personal information such as address book entries, special event reminders, and floral preferences. We do not share this information with anyone. We will maintain the outmost confidentiality while this information is stored in our databases. We gather this information to provide you with the best and most personalized online service possible.

Our system also may gather information about the areas you visit on our site. We do not use any of this navigational data about where you – as an individual user – go on the site. Nor would we share any of this data with any outside company other than perhaps service providers of Surroundingsflowers.com who were assisting us in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. We do use navigational information in the aggregate to understand how our visitors as a group use Surroundingsflowers.com so that we can make our site better. We do not keep track of where you go on the World Wide Web.

Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in our database.

5/25/2017 6:49:01 AM